Care Management

Care Management Services

Care management supports students throughout their experience at S&T. By identifying immediate needs, connecting with appropriate resources, and working to develop a personalized action plan, the care manager helps students face challenges and support their well-being and success.

The care manager: 

  • Serves individual students through coordination of support services.
  • Assists as initial point of referral for student well-being needs
  • Provides solution-focused assistance to remove barriers to student success
  • Assists with navigating campus and community processes and resources
  • Coordinates individualized response and follow up care through UCARE
  • Manages complex medical needs, extended absences, and coordination of care
  • Enhances personal development, support systems, resilience, and self-advocacy skills
  • Responds to emergency and crises needs
  • Serves as a consultation resource for the campus on student well-being and success
Absence Notifications
Manage Student Absence Notifications

If you will be absent for three or more consecutive days, due to illness or another emergency, the care manager can send absence notifications to your professors on your behalf.
Learn more  
Student Emergency Fund

The Student Emergency Fund assists S&T students by providing financial support for unexpected emergency expenses. The care manager can help you submit your application.
Learn more  

Referral services

The care manager works with other campus departments and offices to facilitate communication. The care manager can help students increase self-advocacy skills. Together the student and care manager can develop an action plan to more effectively access services.

When to Refer

  • Repeated absences
  • Decline in academic performance, low grades
  • Disruptive behavior or disturbing conduct
  • Shift in mood
  • Suspected use of drugs or alcohol in class
  • Disorganized speech/nonsensical conversation
  • Emotional/physical outbursts
  • Changes in personal hygiene, appearance
  • Communication that is concerning
  • Unable to contact student
  • Relationship issues
  • Loss of family member or friend
  • Mental health concerns
  • Physical health concerns

Risk and Protective Factors

How to refer

Students may be referred to care management by faculty, staff, family, or other students. Students can also self-refer to care management. The goal is to prevent more serious difficulties and help students attain success.

Submit your concern  or UCARE@MST.EDU

 

Resources for Faculty and staff

If you would like additional information or would like to consult about a student or situation, please email care management, at cm@mst.edu or call 573-341-4209. Students can also self-refer using this method. 

URGENT and AFTER HOURS RESOURCES

What to expect after a referral

The care manager will discretely gather information by reaching out to the student and determine which types of services might be best and connecting them to available student resources.

For more information, please contact the care manager.

Jessica Ford
Care Manager

Email: jlfyyf@mst.edu
Phone: 573-341-4209
Office: 107 Norwood Hall, 320 W. 12th St. Rolla

Sammatha Wilcox
Care Manager

Email: sammatha@mst.edu
Phone: 573-341-4209
Office: 107 Norwood Hall, 320 W. 12th St. Rolla

Confidentiality notice

The care manager is not bound by the same level of confidentiality as the counseling staff. They are a mandated reporter but can refer you to a confidential source.